Privacy Policy

1. Introduction

Spartan Media LLC ("we", "us", "our") operates the NEXUS platform (ws.espartan.net). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information you provide directly:

• Account information: name, email address, phone number, company name
• Communication data: messages sent and received through WhatsApp, SMS, Facebook Messenger, and Instagram
• Payment information: processed securely through Stripe (we do not store card numbers)
• Usage data: how you interact with our platform

3. How We Use Your Information

• To provide and maintain our service
• To process messages across communication channels
• To provide AI-powered responses through our bot (Sophia)
• To manage leads and customer relationships
• To process payments and billing
• To send service-related communications
• To improve our platform

4. Data Sharing

We share data only with:

• Telnyx — for WhatsApp and SMS message delivery
• Meta/Facebook — for Messenger and Instagram message delivery
• OpenAI — for AI-powered responses (message content processed for generating replies)
• Stripe — for payment processing
• Resend — for email delivery
• Supabase — for data storage
• Vercel — for hosting

We do not sell your personal information to third parties.

5. Data Retention

We retain your data for as long as your account is active. You may request deletion of your data at any time by contacting us at sales@espartan.net.

6. Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at sales@espartan.net.

8. Facebook and Instagram Data

When you connect your Facebook Page or Instagram account to NEXUS, we access messages sent to your page to enable you to respond from our platform. We do not access your personal Facebook profile data, friends list, or posts. We only access data necessary to provide our messaging service.

9. Contact

Spartan Media LLC
306 Pomona Dr, Ste B
Greensboro, NC 27410
Email: sales@espartan.net
Phone: +1 (703) 705-4977